Western Digital are slimeballs!

[^7_of_9]

In my other thread. I had a bad HDD which I have barley had for too long.

I sent it back and they are now sending me a new one. The warranty on the old one was until May 31st 2004. I checked the warranty on the new one they are sending me by the serial number. This one expires May 31st THIS YEAR!!!

This in my opinion is nothing but some kind of scam on their part as most people wouldn't check their warranty status on something like this. It's my belief that they are doing this so that when the new one dies (Notice I said WHEN not IF) that I will turn around and buy yet another drive from them.

As soon as I get the drive back early next week I plan on contacting them and letting them know (If I don't do it today) I want my full warranty as I purchased it then. this is an outrage! I know warranty status by most Manufacturers have been changed to one year now on HDD's, but they cannot go and change the warranty period on an item AFTER I've bought it.

If/When I hear back from them on this information about getting my Warranty increased to the previous period as it should be, I will post on what they say. I'm am Skeptical and do not expect them to increase the warranty status on it.

I thought everyone should know about this, as some of you may not check your serials after you get a replaced product.


Regards,
One seriously ticked off ^7 who's gonna mangle some WD butt!

[Talon]

Originally posted by ^7_of_9
In my other thread. I had a bad HDD which I have barley had for too long.

I sent it back and they are now sending me a new one. The warranty on the old one was until May 31st 2004. I checked the warranty on the new one they are sending me by the serial number. This one expires May 31st THIS YEAR!!!

This in my opinion is nothing but some kind of scam on their part as most people wouldn't check their warranty status on something like this. It's my belief that they are doing this so that when the new one dies (Notice I said WHEN not IF) that I will turn around and buy yet another drive from them.

As soon as I get the drive back early next week I plan on contacting them and letting them know (If I don't do it today) I want my full warranty as I purchased it then. this is an outrage! I know warranty status by most Manufacturers have been changed to one year now on HDD's, but they cannot go and change the warranty period on an item AFTER I've bought it.

If/When I hear back from them on this information about getting my Warranty increased to the previous period as it should be, I will post on what they say. I'm am Skeptical and do not expect them to increase the warranty status on it.

I thought everyone should know about this, as some of you may not check your serials after you get a replaced product.


Regards,
One seriously ticked off ^7 who's gonna mangle some WD butt!
Definately let us know how you make out on that 7, I'm sure we all want to hear how it ends.

[WesM63]

WD has a good RMA department. I work for a large established computer store in NW Ohio and we've ran into that a few times and they usually give us the full warranty even if the replacement HDD says its outta warranty shortly.

[mackerel]

Correct me if I'm wrong, but the warranty starts when you buy it, not when they make it. Or do you do things differently over there? The date on the drive only indicates what they would use if you can't prove when you bought it.

[^7_of_9]

Yeah but the drive I bought before had a warranty until 2004 May 31st according to their own Website. Now the new drive has a warrranty date (again according to the serial number and their website) of May 31st this year.

They have a Warranty checker on their website where you input your serial number(s) and it tells you the ending date.
I should recive the originakl warranty date as that was what I had purchased in the first place. This is gonna cut down on the resell value of the drive when I get it (Yes I'm sellnig it cause I dont' want to deal with WD anymore)...

[Billy_Bat]

If you had said IBM I wouldn't have been surprised. I went through a similar thing... A 40 GB went bad after about three months, IBM replaced it (only took a week :)) then after another six months that one went too. I tried to rma it but they wouldn't because the numbers on the replacement said the warranty was over. I went back and forth for a while then said screw it.
I switched to WD. ;) Wonder if I have made the right choice! Hope all goes well for you, not just because I am now a WD guy!